Please note: In order to limit risk caused by COVID-19, IMS Customer Service and Account teams are working remotely. Customer Service can only be reached at firstname.lastname@example.org, and will monitor this email address during normal business hours. The website and warehouse will remain fully operational. We will update this message when new information becomes available.
Orders placed after 2:00 p.m. CST will not be processed until the following business day. Please allot 2 business days before your actual event to allow for any delays. Business hours are Monday – Friday from 8:00 AM – 5:00 PM CST.
*Note: In-hand date applicable for business days (Monday - Friday only).
We stand behind the quality of all our products. If a product fails to meet your expectations, return the product and we will refund, exchange or replace it. We guarantee 100% satisfaction!
If any item should arrive damaged, please contact customer service at email@example.com.