Please note: In order to limit risk caused by COVID-19, IMS Customer Service and Account teams are working remotely. Customer Service can only be reached at hoganlovells@groupii.com, and will monitor this email address during normal business hours. The website and warehouse will remain fully operational. We will update this message when new information becomes available.

Shipping & Returns

Shipping

Orders placed after 2:00 p.m. CST will not be processed until the following business day. Please allot 2 business days before your actual event to allow for any delays. Business hours are Monday – Friday from 8:00 AM – 5:00 PM CST.

*Note: In-hand date applicable for business days (Monday - Friday only).

 

Returns

We stand behind the quality of all our products. If a product fails to meet your expectations, return the product and we will refund, exchange or replace it. We guarantee 100% satisfaction!
If any item should arrive damaged, please contact customer service at hoganlovells@imsretail.com.